Privacy policy

Privacy Policy

Last updated: November 10, 2025

Happy Splurge SA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Happy Splurge SA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified information. We may collect or process the following categories of personal information:

  • Contact details – name, billing/shipping address, phone number, and email address.
  • Financial information – payment card details, transaction data, and payment confirmations.
  • Account information – login credentials, preferences, and settings.
  • Transaction information – items viewed, added to cart, purchased, returned, or exchanged.
  • Communications – messages or feedback you send us.
  • Device information – IP address, browser type, and network connection details.
  • Usage information – how you interact with and navigate our website.

Sources of Personal Information

We may collect personal information from:

  • You directly – when you create an account, make a purchase, or contact us.
  • Automatically – through cookies, analytics, and website technologies.
  • Our service providers – such as payment gateways, logistics partners, and marketing tools.
  • Third parties – such as social media platforms or advertising networks.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

  • Provide, fulfill, and improve our services, including processing payments and orders.
  • Offer customer support and communicate about your orders.
  • Send promotional messages, updates, or offers (with your consent).
  • Ensure security and detect fraudulent or malicious activity.
  • Comply with applicable laws and regulations.

Disclosure of Personal Information

We may share personal information in the following ways:

  • With Shopify and other vendors that help us operate our store (e.g., payment processing, shipping, data analytics).
  • With marketing partners for advertising purposes (in accordance with consent and applicable laws).
  • When required by law or legal process.
  • In connection with a merger, sale, or business transfer.

Relationship with Shopify

Our online store is hosted by Shopify, which collects and processes personal information to support our operations. Information you provide may be stored and processed in other countries to ensure the functionality and improvement of Shopify’s services. You can review Shopify’s Privacy Policy here to understand how they manage your data.

Children’s Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If a child has provided us with their information, a parent or guardian may contact us to request its deletion.

Security and Data Retention

We implement reasonable security measures to protect your personal data. However, no system is completely secure. We retain information only as long as necessary to provide services, meet legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your data.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications.
  • Request that your data be transferred to another service provider.

You can exercise these rights by contacting us at info@happysplurge.co.za.

Complaints

If you have concerns about how we process your data, please contact us. We aim to resolve issues quickly and fairly. You may also contact your local data protection authority if applicable.

International Transfers

We may store or process your data outside your country of residence. When doing so, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other legal or operational reasons. Updates will be posted on this page with a new “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: info@happysplurge.co.za

WhatsApp: 073 277 4734

Business Type: Online Retail Store (Happy Splurge SA)